HeliServicesNZ cares about the data you provide when you booking a flight or have any communication with us. It is important to us that you feel your data is protected and not used in any negligent way.
If you have any questions regarding the data we collect from you, please email us at [email protected] and we will be in touch.
If you continue to use our website, purchase a service from any of our offices or provide further personal information to us after this policy has been revised you will be deemed to have accepted the revised policy.
If you have an existing contract with HeliServicesNZ (booking agents, service providers or other), the existing contract supersedes the relevant sections below.
What information do we collect?
If you purchase a flight with HeliServicesNZ, we will collect personal information from you, including (but not limited to) information about your:
- Contact Information;
- Computer or Network information;
- Interactions with us;
- Billing or Purchase Information
HeliServicesNZ will never store your credit card/debit card details.
Other, de-identified information, gathered includes:
- How you interact with our website (pages visited, buttons pressed);
- How you came to our website;
- How long you spent on our website;
- Other information that can be gathered.
We will never use, or attempt to acquire, identifying information unless it is required for service bookings or other communication between HeliServicesNZ and yourself unless given by you.
Why do we collect this information?
Any identified information we collect helps HeliServicesNZ to communicate with you and ensure you are on the flight you have booked.
Information gained during the booking process is to:
- Ensure you are on the right service and helps us meet our own legal obligations for your safety;
- Ensure that the service has been paid for;
- Send you relevant information about HeliServicesNZ or special offers;
- Ask you for feedback about our services so we can improve.
If you have contacted us and opted in for receiving updates:
- We’ll send you regular updates about HeliServicesNZ.
If you would like to opt out of getting any information from us, please email [email protected] or click the unfollow link on the associated update emails. Or, in any email, just simply state you do not want us to contact you with this type of information and we will honour that request.
How Safe is my Information?
Your identifiable information is secured on encrypted software. This software is only accessible to staff who have the responsibility of sending emails or other material to you.
HeliServicesNZ will never give identifiable information to third parties without your express permission and will never use your information for purposes other than those stated above.
Non-identifiable and aggregated data may be used by marketing providers or other software, so we can deliver advertisements to people similar to you. This may include information such as what a segment of people did on our website, the age and gender of people for advertising, and other information.
We will take reasonable steps to protect your information from misuse, loss, and unauthorised access, modification, or disclosure. However, no data protection or security measure is completely secure, and we cannot guarantee the security of your information, particularly in relation to online transmissions.
You must take care to ensure you protect your information and you must notify us as soon as possible after you become aware of any security breaches.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong or if you want it to be removed. If you would like to ask for a copy of your information, or have it corrected, please contact us at [email protected].
Complaints and Questions
If you wish to make a complaint, we welcome you to contact us at [email protected]. We will endeavour to resolve this complaint to the best our abilities. Likewise, if you have any questions regarding this Policy, please email [email protected].
If you are not happy with this, you may raise a complaint with the New Zealand Privacy Commission via https://www.privacy.org.nz