Cancellation Policy

Cancellations due to adverse weather conditions

HeliServicesNZ reserves the right to cancel reservations should the weather be unsuitable on the day of your flight booking. We will endeavour to reschedule to a later time if we feel weather clearance is likely.

When the weather is exceptionally unpleasant, flights will be cancelled for the day and a departure time on the following day may be offered.

If you are unable to stay overnight to make the next available flight we will cancel your booking and NO CHARGE will be processed against the credit card details supplied or invoiced to the agent from which  you purchased your flight.

You will be charged for confirmed bookings when the weather conditions are suitable for flying and you do not cancel at least 12 hours before your booked departure.

When the weather is suitable for flying and when card details have been supplied or vouchered bookings have been made this constitutes  a confirmed reservation and the appropriate charges will be processed at check-in time, up to 30 minutes before flight departure.

If yous will be unable to take the booked flight please let us know IN ADVANCE to avoid cancellation fees. Reservations may be cancelled up to 12 hours before departure to avoid any cancellation fees.

Cancellation fees

If you provide us with less than 12 hours notice of your wish to cancel your flights, 5% of the total fare will be forfeited; less than 2 hours notice and 10% of the total fare will be forfeited; less than 30 minutes notice and 50% of the total fare will be forfeited. Should you fail to check in by departure time without providing notice to us, the full amount will be charged either to the credit card details supplied or via invoice to the wholesaler or retailer where you purchased your flight.

Cancellations made within 36 hours of your flight must be made BY TELEPHONE by calling – Franz Josef or Fox Glacier 0800 800 793 / Tekapo 0800 35 98 35 / Haast +64 3 7500 111

Flight routes and snow landings are subject to suitable weather conditions and are at your pilot’s discretion. Our experienced team of pilots have your safety as their number one priority. The weather can be changeable and our pilots sometimes have to make decisions about whether it’s safe to fly or to land on the snow. They also sometimes need to adapt the flight to suit the conditions and to provide value for money.